Managed Services
iXc managed IT services are designed to support growing companies by offering fully managed technology solution at an affordable cost.
24/7 Managed Services
We plan to implement a strategy that allows you to manage bug fixes, update software, and systems, and do lots more with the help of our remote support team (Out of hours support as requested in RFP). This strategy will help to ensure that your system operates at peak efficiency.
Our Service Systems' Lifecycle We adhere to the ITIL Lifecycle
Service Strategy
The service strategy stage establish the initial link between the organization's business and IT plans. Our expert team delivers strategic solutions that maximize efficiency, foster innovation, and guarantee a competitive edge. From tailored business plans to sustainable growth strategies, our services are optimized for measurable results.
Service Design
It is the very first stage of the process. keeping your requirements in mind, we formulate a plan of action to address all requirements. Some of the popular activites we conduct at this stage are service catalogue management and service level management. At the service design stage, we also tackle capacity management.
Service Transition
The service transition stage offers planning and other support to offer a seamless execution of the road ahead. While here, we also tackle change management and deal with service validation. Testing assessment and knowledge management too fall under the capacity service transition.
Continual Service Operation
The ITIL process continual service operation stage connects all four service lifecycle phase and seek to find and evaluate optimization areas in these stages before implementing improvement strategies to reduce any areas of difficulty in the workflows.
Service Level Agreements
During the contract we'll provide support for no additional cost for the service(s) the client has purchased. A support representative will determine the severity level based on the description provided by the customer contacts/ticket according to the table below.
Services Continuity
We share with you the reports, specific outputs or results that you need access to assess your business. These are tangible or intangible items that are completed, produced, or provided as a result of a project, contract, or service agreement.